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Steve and Deirdre Harrison

via Email

You will never get a better deal, better service, or better after-sales care than from Nick and Karen at Wainui RV. We spent months researching and looking at all the major caravan brands and then by chance stumbled onto Wainui RV’s website. Nick and Karen were so accommodating. After giving us a guided tour of several models on their yard, we spent nearly three hours looking at and sitting in the one caravan and never felt rushed. It was so perfect. We fell in love with the Ember 25RUD right from the outset. There were so many additional features packed into the one deal. As soon as we got into the car to drive home we agreed that this was the one. Spontaneity isn’t normally our thing - but when you know, you know. Nick and Karen are genuinely nice people and honest to the core. They bent over backwards to accommodate our many questions, upgrade requests, and visits prior to us taking possession. Their 20+ years of caravan sales experience really shows, and the way they treated us was exceptional. They literally went the extra mile. Knowing we were first time caravan-haulers & owners, Nick accompanied us and gave helpful suggestions while we drove to our first campsite. He then stayed a while to make sure we set up correctly, giving us valuable pointers at the same time. Karen followed in their vehicle to take Nick back home. What a team! As first time caravaners we really appreciated their exceptional level of service. We keep in touch to relay our progress on the road and to ask the many questions that Nick and Karen are (still) always happy to respond to. We love our Ember caravan from Wainui RV, and are so pleased we chose them. Best wishes and many thanks to Wainui RV.

Steve and Deirdre Harrison